Frequently Asked Questions
Everything you need to know about Botanic's clean beauty products and services.
Are Botanic products tested on animals?
No, Botanic is a 100% cruelty-free brand. We do not test our finished products or ingredients on animals, nor do we work with suppliers who do.
What is your return policy for opened skincare products?
We want you to love your skin. If you are not satisfied with a product, you can return it within 30 days of purchase for a full refund, even if it has been opened and lightly used.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
Are your ingredients organic and natural?
We prioritize plant-based, organic ingredients whenever possible. All our formulas are free from parabens, sulfates, and synthetic fragrances to ensure the highest quality for your skin.
Do you ship internationally?
Yes, Botanic ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at the final stage of checkout.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website so you can monitor your package's journey.